Increasing Productivity

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   Emden
2 Posts

Posted - 03/03/2006 :  14:39:06  Show Profile  Reply with Quote
Our goal for productivity in our outpatient clinic is 75% billable. However, we are having a difficult time achieving this. A big problem is cancellations and no shows. Anyone have any ideas or suggestions that they have used to help increase billable productivty?
MilwPT
7 Posts

Posted - 10/11/2006 :  21:06:49  Show Profile  Reply with Quote
We keep a "Call list" at the secretary's desk. This is a list of patients that were not seen 2-3 times that week, due to a busy therapist's schedule. It is the secretary's responsibility to call people on the list until she/he can find one to fill the vacancy. If there is no one to fill the spot, the therapist has a "project" he/she can work on. There is ALWAYS something that needs to be done in the clinic - marketing to physicians, organizing files, JCAHO updates, documentation, cleaning, etc. Also, make the therapists accountable for their schedule, and remind them to engage their patients and educate the patients on why it is important to come to all PT sessions.

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Previous CPT Forum Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: Jun 24 2008 Status: Offline Points: 131	Post Options Post Reply Quote Previous CPT Forum Report Post Thanks(0) Quote Reply Topic: Increasing Productivity Posted: Jul 08 2008 at 2:06pm
	Emden 2 Posts Posted - 03/03/2006 : 14:39:06 Show Profile Reply with Quote Our goal for productivity in our outpatient clinic is 75% billable. However, we are having a difficult time achieving this. A big problem is cancellations and no shows. Anyone have any ideas or suggestions that they have used to help increase billable productivty? MilwPT 7 Posts Posted - 10/11/2006 : 21:06:49 Show Profile Reply with Quote We keep a "Call list" at the secretary's desk. This is a list of patients that were not seen 2-3 times that week, due to a busy therapist's schedule. It is the secretary's responsibility to call people on the list until she/he can find one to fill the vacancy. If there is no one to fill the spot, the therapist has a "project" he/she can work on. There is ALWAYS something that needs to be done in the clinic - marketing to physicians, organizing files, JCAHO updates, documentation, cleaning, etc. Also, make the therapists accountable for their schedule, and remind them to engage their patients and educate the patients on why it is important to come to all PT sessions.

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